Talkdesk is a cloud contact center platform that centralizes customer communications and enables teams to manage calls, chats, and interactions seamlessly. It supports multiple accounts, ensuring that organizations can scale their operations across different teams or regions.
Torii helps you maximize your Talkdesk subscription by aggregating essential data from your Talkdesk environment. With Torii, you can pull information from multiple Talkdesk accounts, monitor real-time user status, and keep track of license utilization. These insights empower you to gain a comprehensive view of agent availability and resource usage across your contact center. Although Torii currently focuses on data retrieval without automated actions, the actionable insights provided can help you make data-driven decisions to optimize staffing, improve service performance, and manage your licenses more effectively.
