Freshservice

Freshservice is a cloud-based IT service desk and IT service management (ITSM) solution that is designed to enable organizations to focus on exceptional service delivery and customer satisfaction. It offers a range of features including incident, problem, change, and release management, alongside a robust ticketing system and knowledge base.

Torii helps you maximize your Freshservice subscription by providing a comprehensive overview of your usage data. With Torii, you can pull data such as the list of users, their status, and the last time they used or logged in to the service. It also provides information on licenses and supports multiple accounts. Furthermore, Torii allows you to take automated, decisive actions based on this data. This could include actions such as reassigning licenses, managing user access, and tracking usage trends, among other things. With Torii and Freshservice combined, you can streamline your ITSM processes and ensure optimal utilization of your resources.