What is Remote Monitoring?

Gartner, Magic Quadrant for SaaS Management Platforms, Tom Cipolla, Yolanda Harris, Jaswant Kalay, Dan Wilson, Ron Blair, Lina Al Dana, 22 July 2024
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

What is Remote Monitoring?

Remote Monitoring (RM) is an IT strategy ideally implemented via software, tools, and systems to continually track and manage an organization’s technical resources. With remote monitoring solutions, teams can efficiently manage networks, servers, applications, and devices from a central location, effectively streamlining their IT operations.

Note: Take charge of your IT operations today with Torii’s SaaS Management Platform! Experience real-time visibility, proactive monitoring, and automation tools to optimize efficiency and cut costs. Discover the benefits of Torii’s remote monitoring services now.

What if your organization extends beyond one physical location and even spreads globally?

In such instances, cloud monitoring becomes an essential part of RM, offering mobility while retaining function. Remote Monitoring Software or a remote monitoring system, typically viewed through a user-friendly dashboard, can seamlessly integrate network monitoring, server monitoring, and application monitoring. This offers an expansive view of your entire IT ecosystem, visible from the comfort of your office or while on the go.

Diagnostics and Alerts

Maintaining uninterrupted service and efficient operations is vital in an ever-connected digital world. By adopting remote monitoring tools, which provide remote diagnostics and alerts, you equip your teams to proactively spot potential disruptions and react to these swiftly. Such agility reduces downtime and unanticipated troubles.

Sensing and Telemetry

Considering specialized sectors, remote device monitoring increases in importance. This encompasses broader concepts such as remote sensing and telemetry and more defined specifics like remote surveillance in security-focused industries.

Robust Monitoring Platform

Remote monitoring services or a robust remote monitoring platform become the backbone of efficient IT operations. From serving as a tireless sentinel overseeing your network’s health to offering a quick response with remote diagnostics, this technology’s benefits and potential applications are vast.

Monitoring and Management Strategy

The remote monitoring and management strategy ties it all together. It provides holistic coverage of IT monitoring, amalgamating remote infrastructure monitoring with cloud monitoring and other components into a complete, managed service.

Remote Monitoring offers the right blend of hands-on and hands-off management. IT Managers and Directors can keep a pulse on their digital realm, detecting, diagnosing, and addressing issues proactively and efficiently.

Examples of Remote Monitoring

As businesses increasingly migrate their operations online, the importance of remote monitoring can’t be overstated. Here, we look at three examples of how enterprises leverage remote monitoring technologies to ensure smooth operations while reducing costs and increasing efficiencies.

Finance Sector

A global financial services firm that leverages remote monitoring software and server monitoring tools to keep tabs on the health of its network infrastructure. Using sophisticated remote monitoring solutions, the firm’s IT department can instantaneously detect and remedy issues before they escalate into full-blown problems.

This proactive approach to network management allows them to minimize downtime and ensure optimal performance of their servers, leading to better service delivery and improved customer satisfaction. The firm also uses a remote device monitoring system to keep track of all network-connected devices and maintain the security and integrity of its data.

E-Commerce Industry

The second example comes from a leading e-commerce company that uses highly advanced remote monitoring and management tools for its application monitoring. This online retail giant built a custom remote monitoring dashboard using a particular remote monitoring platform.

The dashboard provides real-time data about application usage and performance, enabling the company’s IT team to identify and fix potential issues even before they become serious. This proactive IT monitoring helps the company reduce downtime and improve customer experience on their website.

Real-World Example

A medium-sized tech company that harnesses Torii’s SaaS Management Platform to manage its numerous cloud-based applications. Primarily, Torii’s platform fulfills three critical roles: remote monitoring services, cloud monitoring, and SaaS operations automation. IT Managers use the platform for remote infrastructure monitoring, shadow IT discovery, remote surveillance, and even remote diagnostics.

IT staff can receive remote monitoring alerts about potential issues and take necessary steps even before the problem arises. The ability to automate SaaS operations such as on/offboarding and license optimization directly translates to significant cost savings for the company. Torii’s platform provides visibility over SaaS expenditures and enables the company’s IT professionals to build custom plugins and integrations for their cloud apps.

In conclusion, remote monitoring holds immense potential for businesses to enhance their IT operations by providing real-time visibility, proactive monitoring, and automation capabilities.

Best Practices for Remote Monitoring

Remote monitoring, an essential component of IT management, involves using tools and software that allow IT teams to observe and manage an organization’s IT infrastructure and applications from a distance. Sound remote monitoring practices facilitate proactive problem-solving, simplifying network monitoring, server monitoring, application monitoring, and remote telemetry operations.

  1. Select a Remote Monitoring Tool

IT managers must select suitable remote monitoring tools and software tailored to their needs. Investing in a comprehensive remote monitoring solution, like a remote monitoring and management platform, can provide a central point for controlling all remote systems.

While selecting remote monitoring tools, give precedence to solutions offering a user-friendly remote monitoring dashboard. It should provide real-time data, interpret trends, and send remote monitoring alerts for any irregularities. Cloud monitoring tools that connect to your existing cloud infrastructure can be beneficial as they enable IT monitoring and provide convenience for IT personnel.

  1. Establish a Robust Remote Monitoring System

Establishing a robust remote monitoring system requires deploying remote infrastructure monitoring. Advanced network monitoring tools can help maintain visibility into your network operations, including servers, applications, and devices.

Remote device monitoring further complements this system by focusing on the health of individual computers and devices.

  1. Ensure Consistent Server Monitoring

Simultaneously, server monitoring should be addressed. It provides detailed diagnostics on the health of your servers, ensuring optimal server performance, while application monitoring tracks and manages your software applications.

Enabling remote diagnostics in these areas can help pinpoint potential issues and resolve them before causing significant damage.

  1. Integrate with Reliable Third-Party Service

Finally, integrate your remote monitoring platform with a third-party service like Torii SaaS Management Platform. Torii facilitates the discovery of Shadow IT, automates SaaS operations, provides visibility over SaaS expenditures, and allows IT professionals to build custom plugins and integrations for their cloud apps.

On particular note is its role in remote monitoring services. Torii can be an invaluable addition to your remote surveillance system, offering an all-encompassing solution to scale SaaS-related work and reap the benefits of detailed insights for better action.

By following these best practices, you ground your remote telemetry and enhance your remote monitoring capacity for robust IT management.

Top Tools for Remote Monitoring

  • Torii (SaaS Management Platform)
  • SolarWinds Remote Monitoring
  • ConnectWise Automate
  • ManageEngine OpManager
  • PRTG Network Monitor
  • Nagios
  • Zabbix
  • Datadog
  • LogicMonitor
  • Spiceworks Network Monitor
  • Paessler
  • Uptime Infrastructure Monitor
  • ThousandEyes
  • NetCrunch
  • Site24x7

Related Concepts

  • Remote monitoring software: Software solutions that monitor servers, applications, networks, and other IT infrastructure from a remote location.
  • Remote monitoring tools: Tools used to monitor and manage remote systems, such as servers, networks, and applications.
  • Network monitoring: Monitoring and managing network infrastructure, including monitoring network performance, identifying network issues, and ensuring network security.
  • Server monitoring: Monitoring and managing the performance, availability, and health of servers, including tracking resource usage, identifying potential failures, and optimizing server performance.
  • Application monitoring: The practice of monitoring and managing the performance and availability of software applications to ensure smooth operation and identify any issues or errors.
  • Remote monitoring solutions: Comprehensive solutions that combine software, tools, and services to enable remote monitoring and management of IT infrastructure.
  • Remote monitoring system: A system that allows for the remote monitoring and management of various components of an IT infrastructure, including servers, networks, and applications.
  • Remote monitoring services: Services offered by third-party providers to remotely monitor and manage IT infrastructure on behalf of organizations, including proactive monitoring, troubleshooting, and maintenance.
  • Remote monitoring platform: It provides the tools and capabilities for remote monitoring and management of IT infrastructure, often including features like real-time monitoring, reporting, and alerting.
  • Remote monitoring and management: A comprehensive approach to remote monitoring that involves monitoring and managing IT infrastructure remotely, including tasks like patch management, software updates, and troubleshooting.
  • Cloud monitoring: The practice of monitoring and managing cloud-based infrastructure, including virtual machines, applications, and storage, to ensure optimal performance and availability.
  • Remote infrastructure monitoring: Remotely monitor and manage various infrastructure components, including servers, networks, and storage, to ensure smooth operation and identify any issues or potential risks.
  • Remote device monitoring: Monitoring and managing remote devices, such as IoT devices, smartphones, and tablets, to track performance, detect failures, and ensure security.
  • Remote sensing: Using remote monitoring technologies to gather data and information about the environment, including temperature, humidity, and other physical parameters.
  • Remote telemetry: The collection and transmission of data from remote locations using telemetry devices and technologies, often used in industries like energy, transportation, and environmental monitoring.
  • Remote surveillance: Remotely monitoring and managing surveillance systems, including cameras, sensors, and related infrastructure, to ensure security and gather data.
  • Remote diagnostics: Remotely diagnosing and troubleshooting issues with IT infrastructure or devices, often using remote monitoring tools and technologies.
  • Remote monitoring dashboard: A centralized interface or dashboard that displays real-time data and information from various monitored systems, allowing for easy monitoring, analysis, and management.
  • Remote monitoring alerts: Notifications or alerts generated by remote monitoring systems and tools to inform IT managers and administrators about critical events, anomalies, or potential issues in the monitored infrastructure.

FAQs: Remote Monitoring

Q: What is remote monitoring?

A: Remote monitoring refers to remotely monitoring and managing systems, networks, or devices.

Q: What does remote monitoring software do?

A: Remote monitoring software allows organizations to track and monitor the performance, health, and availability of their systems, networks, or devices remotely.

Q: Why is remote monitoring important?

A: Remote monitoring is important because it enables organizations to proactively identify and address issues, prevent downtime, optimize performance, and ensure the smooth functioning of their systems or networks.

Q: How does remote monitoring work?

A: Remote monitoring works by installing monitoring agents or software onto systems, networks, or devices. These agents collect data and send it to a central monitoring console, allowing IT teams to monitor, analyze, and respond to alerts or issues remotely.

Q: What are the benefits of remote monitoring?

A: The benefits of remote monitoring include increased system availability, proactive issue resolution, reduced downtime, enhanced security, improved performance, and lower operational costs.

Q: What can be remotely monitored?

A: Various systems, networks, and devices can be remotely monitored, including servers, computers, routers, switches, applications, databases, IoT devices, and more.

Q: How does remote monitoring improve security?

A: Remote monitoring improves security by allowing IT teams to detect and respond to security threats in real time, identify vulnerabilities, and implement necessary patches or updates remotely.

Q: Can remote monitoring be used for asset tracking?

A: Yes, remote monitoring can be used for asset tracking by enabling organizations to monitor the location, status, and usage of assets, such as equipment, vehicles, or inventory, remotely.

Q: Is remote monitoring software easy to set up and use?

A: Yes, remote monitoring software is designed to be user-friendly and typically comes with easy installation and configuration processes. However, the complexity may vary depending on the specific software and requirements.

Q: What features should I look for in remote monitoring software?

A: When choosing remote monitoring software, consider features such as real-time monitoring, alerts and notifications, customizable dashboards, reporting and analytics, scalability, integration capabilities, and compatibility with your systems or devices.

Q: Is remote monitoring software expensive?

A: The cost of remote monitoring software can vary depending on factors such as the number of systems/devices to be monitored, the features included, and the vendor. It is advisable to request quotes or contact vendors for specific pricing information.

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