30% of Licenses Are Idle—Here’s How to Fix It

Gartner, Magic Quadrant for SaaS Management Platforms, Tom Cipolla, Yolanda Harris, Jaswant Kalay, Dan Wilson, Ron Blair, Lina Al Dana, 22 July 2024
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30% of Licenses Are Idle—Here’s How to Fix It

How many unused software licenses are draining your budget each month? Navigating the complexity of idle licenses isn’t easy, especially when up to 30% are going to waste. We get it—managing this can be overwhelming. Fear not; we’re here to cut through the noise and give you clear, actionable steps to tackle this issue head-on. Ready for a more efficient workflow? Let’s dive in. And if you’re eager to delve deeper into SaaS Spend Management, visit Torii’s SaaS Spend Management Center.

Identifying the Problem: Why Are Licenses Idle?

Idle licenses usually result from employee turnover and inadequate tracking mechanisms. When employees leave, their software licenses often remain unutilized, resulting in unnecessary expenses and inefficiencies for the company. In situations where licenses are not accurately tracked, identifying who is using what and how often becomes challenging. This poor tracking contributes to a significant portion of unnecessary spending, estimated to be as high as 30%.

Conduct Regular Audits: Are You Really Using All Those Licenses?

To tackle the issue of idle licenses, it is crucial to conduct regular audits. Audits help in identifying which licenses are being utilized and which are idle. By periodically reviewing software usage, companies can understand their actual needs and make informed decisions. Implementing automated tracking solutions further aids in this process by continuously monitoring license utilization without manual intervention.

Rightsize Your Licensing: Are Your Licenses Matched to User Needs?

Rightsizing involves ensuring that software licenses are matched to the actual needs of users. Not all employees require the same level of access or the same software packages. By evaluating individual requirements, companies can adjust their licenses to better fit user needs, thereby reducing wastage and improving efficiency. Automated license management tools can significantly simplify this task by analyzing usage patterns and suggesting optimal licensing configurations.

Offboard Efficiently: What Happens When Employees Leave?

A robust offboarding process is essential to reclaim idle licenses promptly. When employees leave, their licenses should be immediately deactivated and reallocated if necessary. Establishing a checklist for the IT department that includes license deactivation can ensure that no licenses are left idle. This removes the risk of paying for unused seats and helps in keeping costs under control.

Centralize Your Efforts: Is There a Team Managing This?

Effective license management often requires a coordinated effort across different departments. Creating a centralized SaaS management team fosters better communication and streamlines the process. This team can oversee software usage, make strategic decisions regarding license purchases, and ensure compliance with license agreements.

Utilize SMP Solutions: How Can You Maintain Visibility and Automation?

Implementing a SaaS Management Platform (SMP) like Torii can bring all these efforts together. Torii offers visibility into the software landscape of an organization and automates many aspects of license management, from tracking usage to reclaiming idle licenses. This level of automation and transparency helps in scaling efforts seamlessly, ensuring that licenses are utilized optimally and costs are minimized.

By addressing these areas, companies can effectively reduce the percentage of idle licenses, thereby saving on costs and improving overall efficiency.

In the next section, we will cover tactics and best practices for maintaining this efficiency in the long term.

Best Practices for Long-Term License Efficiency

Having identified and addressed the root causes of idle licenses, it’s essential to establish ongoing practices to maintain this efficiency. Adherence to best practices not only helps in managing licenses more effectively but also ensures that your organization can adapt to changing software needs and employee dynamics. Below are some tactical steps to sustain optimal license utilization over the long term:

1. Implement Ongoing Training and Awareness Programs

Educating staff about the importance of proper software usage and management can significantly reduce the number of idle licenses. Regular training sessions and awareness campaigns can help employees understand their role in this process. Ensure that employees are aware of procedures for requesting, using, and returning software licenses.

2. Integrate License Management into Onboarding and Offboarding

From the day an employee joins to the day they leave, license management should be integrated into HR processes. During onboarding, assign licenses based on the exact role and need of the employee. Conversely, offboarding should include immediate license reclamation to ensure minimal idle time. Detailed checklists for both onboarding and offboarding can make this process seamless and efficient.

3. Schedule Routine Audits and Reviews

Regularly scheduled audits and reviews are fundamental to maintaining license efficiency. Make this a bi-annual or quarterly practice, involving key stakeholders from IT, finance, and department heads. Use automated tools to generate reports on license usage, and schedule meetings to discuss findings and plan any required adjustments.

4. Foster Interdepartmental Collaboration

Licenses often span multiple teams and departments. Establish a communication protocol that allows for easy sharing of information regarding license utilization. This collaboration can help in understanding departmental needs and quickly reallocating licenses as necessary. Consider forming a license management committee with representatives from major departments to oversee this effort.

5. Conduct Cost-Benefit Analysis Regularly

Understanding the ROI of software licenses is crucial. Periodically perform cost-benefit analyses to ensure that the money spent on licenses corresponds to actual usage and business benefits. This analysis can highlight licenses that are no longer justifiable, allowing you to make more cost-efficient decisions.

6. Utilize SaaS Management Platforms (SMP)

Adopting an SMP can revolutionize your approach to license management. For example, platforms like Torii provide comprehensive visibility into your entire software ecosystem, automating many tasks that would otherwise be time-consuming. SMPs assist in tracking, reporting, and optimizing software licenses effectively. Learn more about Torii and visit toriihq.com.

7. Establish Clear Policies and Procedures

Develop and document clear policies regarding software license allocation, usage, and reclamation. Ensure these policies are easily accessible and understood by all employees. Regularly review and update these policies to accommodate new software or changes in business processes.

8. Measure and Report Success

Keep track of the impact of your license management efforts through key performance indicators (KPIs). Metrics such as the percentage of idle licenses, cost savings from reclaimed licenses, and overall software spend can provide valuable insights. Regularly reporting these metrics to stakeholders can demonstrate the value of maintaining efficient license management practices.

By following these best practices, companies can not only maintain but also enhance their license efficiency over time. This ensures that software

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