Genesys Cloud

Genesys Cloud is a comprehensive customer experience platform that provides businesses with the tools they need to connect with their customers in meaningful ways. It offers a range of features including voice, chat, email, and social media interactions, all integrated into a single, easy-to-use interface.

Torii helps you get the most out of your Genesys Cloud subscription. With Torii, you can pull data such as customer interaction history, agent performance metrics, and customer satisfaction scores. This information can be used to identify trends, monitor performance, and make informed decisions about your customer service strategy. Torii also lets you take automated, decisive actions such as routing customer interactions to the most appropriate agent, scheduling callbacks for customers, and triggering automated responses based on specific customer behaviors. These features help to streamline your customer service processes, improve agent efficiency, and enhance the overall customer experience.