Medallia

Medallia is a leading customer experience management (CEM) platform that provides businesses with the tools to capture customer feedback, understand it in real-time, and take action to improve the customer experience. It offers a comprehensive suite of applications, including surveys, social media monitoring, text analytics, and more, to help businesses gain a holistic view of their customer’s journey.

Torii helps you get the most out of your Medallia subscription. With Torii, you can pull data such as customer feedback from various channels, real-time analytics, customer journey maps, and more. This data provides valuable insights into your customers’ experiences and helps you identify areas for improvement. Torii also lets you take automated, decisive actions such as sending personalized follow-ups based on customer feedback, triggering alerts for negative feedback, and initiating workflows to close the loop with customers. These actions not only improve the customer experience but also drive customer loyalty and business growth.