SmartBear turns software sprawl into automated control with Torii
“Torii seemed to be solving more problems than we knew we had.”
Carl Merwin, VP of Global IT, SmartBear Software
“Torii seemed to be solving more problems than we knew we had.”
Carl Merwin, VP of Global IT, SmartBear Software
When SmartBear was transitioning off another tool, the IT team needed a better way to manage their software ecosystem and automate the work that was eating up service desk time. Torii helped them quickly build a foundation through direct integrations and usage insights, then expand value across Finance, Legal, Security, and business owners—unlocking visibility they didn’t realize they were missing. Today, Torii supports everything from onboarding/offboarding to license utilization and shadow IT visibility, helping teams act faster with more confidence.
What stood out
Partnership-first sales experience and rollout (problem-solving, not a “sales pitch”)
Fast time-to-value from out-of-the-box API integrations, and deep usage data
Cross-functional adoption across IT, security, procurement, and finance as more teams saw insights they “never knew” they had
“Torii was going to provide a greater opportunity to manage our SaaS applications, build workflows, and really to automate our our SaaS portfolio. It seemed to be solving more problems than we knew we even had.”
– Carl Merwin, VP of Global IT
SmartBear Software
“Torii really came in as a partner versus a sales pitch.
They asked: ‘What challenges are you dealing with, what problems are you trying to solve, and how can we help?’”
– Carl Merwin, VP of Global IT
SmartBear Software
“Every group that we’ve shared Torii with — security, finance, legal— they get hungrier and want more.
They all say, “Wow, this is insight we’ve never knew we had here at the company. They felt like they were completely blind up to this point.”
– Carl Merwin, VP of Global IT
SmartBear Software
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